In Florida, complaints regarding the conduct of real estate agents are governed by the Department of Business and Professional Regulation (DBPR) and the Florida Real Estate Commission (FREC). The first step in the process is the filing of a complaint. If the offense is minor you may receive a citation, otherwise the DBPR may begin a formal investigation and initiate disciplinary proceedings. This process is governed by Fla. Stat. §120, commonly known as The Administrative Procedures Act. A real estate agent is entitled to legal counsel during this process. If you are under investigation by the DBPR or have been served a formal complaint contact our office to arrange for a free consultation. This is a serious issue that may affect your livelihood. Depending on the nature of the alleged violation your real estate license may be suspended or revoked.